This Privacy Policy describes how Alerzo Limited (“Alerzo”, “we”, “us”, “our”, or “the Company”) collects, records, holds, stores, uses, discloses, transfers and processes your personal data when you visit our website-www.shop.alerzo.com or mobile applications owned and operated by us( together, the "Site" ).We shall collect and process personal data in accordance with applicable laws and regulations.
We are committed to conducting our business in accordance with applicable data protection laws and principles in order to ensure that the confidentiality of personal information provided to us is protected and maintained.
1. COLLECTION OF YOUR DATA
1.1.
Upon use or access to the Site or signing up to create an account on the Site, we shall collect your personal information, including:
iii.
Valid national means identification number
viii.
GPS Coordinates of your Store
1.2.
You may also provide information to us when you contact use for customer or technical support. When you contact us via other means than the in-app chat, we collect the following information, so we can answer your questions or take action:
i.
Phone Number you're calling from and information you give us during the call
ii.
Email Address you use and the contents of your email (and any attachments)
iii.
Public details from your social media profile (like Instagram or Twitter), if you reach out to us via these platforms and the contents of your messages or posts to us
1.3.
We may also collect your personal information when you:
i.
Participate in Alerzo offers, contests or special events
ii.
Subscribe to newsletters or signup to hear about current or upcoming products; and/or
iii.
Complete surveys offered by us or on our behalf
1.4.
Information Collected Using Cookies and Similar Technologies
A cookie is a small file of letters and numbers downloaded to your computer when you access the Site. Our cookies help provide additional functionality to the Site and help us analyze usage of the Site more accurately. We and our partners may use cookies, beacons, software development kits, mobile analytics software, and/or similar technologies for several purposes, including to authenticate users, prevent fraud, preferences and settings, analyze advertising and messaging campaigns, analyze traffic and trends, personalize content (including ads), and otherwise provide the products/services. These technologies may collect information about your use of our Site, mobile network, IP address, operating system, Device ID, pages you view, links you tap and other actions taken in connection with our Site. Depending on the choices and settings available on the browser(s) you use, you may be able to disable cookies in your browser settings, but this could affect the availability and functionality of our Site.
On our Site, we also may utilize Google Analytics, a web analysis provided by Google, to better understand your use of our Services. Google Analytics collects information such as, how often users visit the Websites, what pages they visit and what other sites they used prior to visiting. Google uses the data collected to track and examine the use of the Websites, to prepare reports on its activities and share them with other Google services. Google may use the data collected on the Website to contextualize and personalize the ads of its own advertising network. Google’s ability to use and share information collected by Google Analytics about your visits to the Website is restricted by the
Google Analytics Terms of Use and the
Google Privacy Policy.
Google offers an opt-out mechanism for the web, available
here.
1.6.
The above information as it relates to a natural person, and other personal information which may be collected and processed by Alerzo, will be referred to collectively, in this Information Notice, as "Personal Data".
1.7.
Under the provisions of the Nigeria Data Protection Act 2023 (DPA), Alerzo is the data controller regarding your Personal Data, which is collected for the purposes of managing your business relationship with Alerzo.
If you require any information under this Privacy Policy, you may contact Alerzo’s DPO at the following e-mail address:
dpo@alerzo.com2. COLLECTION, USE AND DISCLOSURE OF YOUR PERSONAL DATA
2.1.
Where you use our services, we shall be required to collect certain Personal Data in line with this Privacy Policy as required by applicable legislation. If you do not agree to the collection or use of your personal data, you may withdraw your consent at any time but please note that we may not be able to provide you with our services.
2.2.
We reserve the right to amend this Privacy Policy at any time, and the date of last update will be reflected at the bottom of this Privacy Policy. We shall post a notification of any material changes to the Privacy Policy on the website.
2.3.
You are deemed to have accepted the changes to our Privacy Policy where you continue to access and use the service on the Site.
2.4.
Where you provide personal information belonging to a third party to us, we assume that the required consent of the relevant third party has been obtained by you.
3. PURPOSE OF PROCESSING - WHY WE COLLECT YOUR PERSONAL INFORMATION
3.1.
We collect and process your personal information for the following purposes:
i.
fulfil your requests for the services on the Site. We also use your personal information for the purpose of understanding your needs, and communicating to you regarding all upgrades or changes to our products and services, and improving the products and services on the Site.
ii.
comply with all applicable laws, regulations and government requests, including Customer Due Diligence, complying with Anti-Money Laundering and Anti-Terrorism Financing requirements, Know Your Customer principles and other relevant legal/regulatory requirements.
iii.
personalize some of our products and services and to deliver targeted adverts and offers from us and third parties upon your consent.
iv.
respond to legitimate claims or address any reasonable belief that you have violated the rights of any third party or any of the terms or policies that govern your use of the Site, or any of our products and services.
v.
protect the services, products or rights of Alerzo, including but not limited to the security or integrity of the Site.
vi.
identify and resolve technical problems concerning the Site, or any of our products and services.
vii.
Administer contests, surveys and notify contest winners and award prizes
viii.
Investigate or address claims or disputes relating to your use of the Services
ix.
Maintain the safety, security and integrity of our Site, for example authenticating users and providing account security and fraud detection
x.
target advertisements, newsletter and service updates to you
xi.
to establish, exercise and defend legal rights
xii.
To use data analytics to improve our Website, products or services, and user experiences; or
xiii.
Perform internal operations necessary to develop, provide, maintain and improve our Services, including troubleshooting, providing customer and technical support, and conducting data analysis, testing and research
3.2.
Alerzo also uses your personal information for its business analysis, operational, marketing and other promotional purposes.
3.3.
Alerzo may contract third parties to provide some products and/or services on the Site. We will provide personal information only to third parties identified for legitimate purposes, and we will limit their rights to use and further disclose your personal information as appropriate in the course of their work for us.
5. DISCLOSURE, PROCESSING AND RETENTION
5.1.
Alerzo will not disclose any of your personal information to anyone else, except:
5.1.1.
to its employees, independent contractors, subsidiaries, affiliates, consultants, business associates, service providers, suppliers and agents, acting on its behalf for any of the identified purposes;
5.1.2.
it has reason to believe that disclosure is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference (either intentionally or unintentionally) with our rights or property, other users of the Site, products or services, or anyone else that could be harmed by such activities;
5.1.3.
in the event of business transfers which may occur when we sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, personal data may be part of the transferred assets; and
5.1.4.
to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law.
5.2.
We will only retain personal data on our servers for as long as is reasonably necessary, in so far as we are providing Services to you. If your account becomes inactive (that is, if you request to be removed from our database or close your account on the Site), we will keep your personal information in our archives for 5 (five) years before deletion or as otherwise required by relevant laws and regulations.
6. ACCURACY OF PERSONAL INFORMATION
6.1.
We will use commercially reasonable efforts to maintain the accuracy of your personal information. You may also update us of any changes to your personal information from time to time by contacting us.
6.2.
We may verify personal information provided by you with the help of trusted third parties. We may also request you to provide copies of documents related to your personal information for the purpose of verifying your personal information.
9. MARKETING
We may process your Personal Data in order to contact you or send you marketing content and communication about our products, services or surveys. You may exercise your right to object to such contact from us or opt out from the marketing content. Please note however that if you opt-out of marketing content, we may still send you messages relating to transactions and our Services related to our ongoing business relationship. We may ask you for permission to send notifications to you. Our Site will still work if you do not grant us consent to send you notifications.
10. MINOR
We do not knowingly collect or process personal data from anyone under the age of 18, nor do we knowingly allow such individuals to use our Site. If you believe we might have any personal information from or about a child under this age. Please contact us using the details provided on the last page. If we learn that we have inadvertently gathered such information, we will delete it.
11. NOTIFICATION OF A PERSONAL DATA BREACH
In the event that a personal data breach has occurred impacting your Personal Data held with Alerzo that is likely to result in a high risk to your rights and freedoms, we shall immediately notify you of the breach in plain and clear language. We shall also notify the Data Protection Authority of such personal data breach within 72 (seventy-two) hours of becoming aware of the breach.
This Privacy Policy and the services provided by us shall be governed by and construed under the laws of the FEDERAL REPUBLIC OF NIGERIA.